Post by fiweka1494 on Feb 27, 2024 1:59:01 GMT -5
Anyone who owns any type of business, especially retailers, wants to avoid defaults as much as possible and, therefore, it is always good to have strategies to remind customers of due or overdue bills. The main reason for creating a ready-to-use billing script is to always be prepared to explain to the customer what is happening and provide all the information correctly - as well as ask for information too, if necessary. Being prepared involves not only knowing all the data, but thinking about possible excuses and having “ready” answers so as not to be “drifted” by the customer. Because of this, a script on how to charge the customer is so important, as it is a script that will guide the collector to convince the customer that he needs to negotiate the debt in some way. Next, we will show you step by step how to charge a person over the phone in a polite and efficient way. Briefly, these steps are: know all the details of the customer's debt; use the SMS billing method; Know the types of billing calls. Step by step how to charge by phone 1. Gather all the information Before making any contact, you must have all the data and information about the customer at hand, so you can know how to ask and answer any customer questions. Many customers may genuinely forget that they have to pay a bill, but many others will try to trick the collector into not paying the debt.
Preparation is also key, because it helps you ask the right questions and extract from the customer all the information they may be looking for. The ideal is to know how to ask, to avoid short answers and those that can only be answered with “yes” or “no”. Furthermore, being well prepared is also essential to avoid confrontations with the customer. The data you need to know, before any contact, are: what products were purchased; what amounts are owed; terms of sale; It is pre-agreed due dates. 2. Try Business Owner Phone Numbers List the SMS first strategy Before using the telephone billing method, many companies already use SMS billing, that is, messages via cell phone. In this way, it does not appear that the customer is being charged, but merely reminded that they have a bill due (or past due), an essential aspect when taking consumer legislation into consideration. You can program both to send an alert to the customer a few days before the bill's due date, and to send reminders after the due date - normally at three times: after 5 days, after 15 and, finally, after 20 days ( there may be a slight variation for more or less days apart).
You can create some billing message templates and make them available to all your customers, generically and more efficiently. 3. Call to invite the customer to come to the store It is important that the first call is not to charge and summon the customer, especially because, according to Law No. 8,078, the famous Consumer Protection Code , it is not allowed to tarnish the customer's image or make charges considered abusive. If this happens, the company may suffer fines or even suspension of activities, depending on the severity of the situation. For this first moment, you can follow a basic presentation script and invite the customer to introduce themselves to the establishment. That is, you will: ask who you are talking to; say who you are and where you are calling from; invite the customer to come to the store to resolve pending issues; It is If the customer is not the one answering, ask to be notified about the call and that it is a commercial matter. Of course, if the customer asks for more information, you won't deny it. Explain and answer any questions he/she has, in a friendly and clear manner. Furthermore, the first contact must be made approximately 25 days after the first delay, but here is one of the most valuable telephone billing tips for your company: This time also depends on the customer’s profile! After all, if he is a customer who has always purchased from your store and is delaying for the first time, you can wait a few extra days, as there is probably something different happening to him.
Preparation is also key, because it helps you ask the right questions and extract from the customer all the information they may be looking for. The ideal is to know how to ask, to avoid short answers and those that can only be answered with “yes” or “no”. Furthermore, being well prepared is also essential to avoid confrontations with the customer. The data you need to know, before any contact, are: what products were purchased; what amounts are owed; terms of sale; It is pre-agreed due dates. 2. Try Business Owner Phone Numbers List the SMS first strategy Before using the telephone billing method, many companies already use SMS billing, that is, messages via cell phone. In this way, it does not appear that the customer is being charged, but merely reminded that they have a bill due (or past due), an essential aspect when taking consumer legislation into consideration. You can program both to send an alert to the customer a few days before the bill's due date, and to send reminders after the due date - normally at three times: after 5 days, after 15 and, finally, after 20 days ( there may be a slight variation for more or less days apart).
You can create some billing message templates and make them available to all your customers, generically and more efficiently. 3. Call to invite the customer to come to the store It is important that the first call is not to charge and summon the customer, especially because, according to Law No. 8,078, the famous Consumer Protection Code , it is not allowed to tarnish the customer's image or make charges considered abusive. If this happens, the company may suffer fines or even suspension of activities, depending on the severity of the situation. For this first moment, you can follow a basic presentation script and invite the customer to introduce themselves to the establishment. That is, you will: ask who you are talking to; say who you are and where you are calling from; invite the customer to come to the store to resolve pending issues; It is If the customer is not the one answering, ask to be notified about the call and that it is a commercial matter. Of course, if the customer asks for more information, you won't deny it. Explain and answer any questions he/she has, in a friendly and clear manner. Furthermore, the first contact must be made approximately 25 days after the first delay, but here is one of the most valuable telephone billing tips for your company: This time also depends on the customer’s profile! After all, if he is a customer who has always purchased from your store and is delaying for the first time, you can wait a few extra days, as there is probably something different happening to him.